Last updated: ©2025 Encourged by Greatness

Welcome to Encouraged by Greatness Publishing (EBG)!

By shopping with us, you agree to the terms below. We keep things simple, fair, and transparent. About Our Products.

Everything on this site from books to crochet Kindle holders, book boxes, bookmarks, e-books, and more is made or written with love.

We do our best to describe every product accurately, but small variations may occur since many of our items are handmade.

💳 Payments All payments must be made in full before your order is processed.

We use Payhip’s secure payment system (PayPal or card) to keep your information safe.

💻 Digital Downloads

• Instant delivery right after purchase.
• No shipping required.
• All digital products are final sale no refunds or exchanges.
• Files are for personal use only. Please don’t share, sell, or distribute them.

📦 Physical Items

• Processing time: 7 business days.
• Once shipped, you’ll receive tracking details.
• We are not responsible for shipping delays, lost packages, or incorrect addresses entered by the buyer.

🔁 Refunds & Returns

• Digital downloads: Non-refundable.
• Physical products: Refunds or replacements are offered only if your item arrives damaged or incorrect.
• Contact us within 7 days of delivery with your order number and a clear photo.

📧 Email: authordinah2019@gmail.com

⚖️ Ownership

All content, products, and images on this website belong to Encouraged by Greatness Publishing.

Please don’t reuse, resell, or copy our work without written permission.

🔒 Privacy

We value your trust and respect your privacy.

Your info is used only to process orders or send updates never sold or shared.

⚠️ Liability

We’re not responsible for:

• Delivery delays from shipping carriers
• Payment processing issues
• Misuse of digital or physical products

By using this site, you agree our total liability won’t exceed the amount you paid for your order.

💰Refund & Return Policy

We want you to love what you order.

Here’s our quick refund and return guide:

📘 Digital Products

• Non-refundable (due to instant delivery).
• If you have trouble downloading your file, reach out and we’ll resend it.

🎁 Physical Products

• We’ll replace or refund any damaged or incorrect item.
• Must contact us within 7 days of receiving your package.
• Items must be unused and in original packaging.
• Customer is responsible for return shipping unless it was our fault.

📧 Contact:

authordinah2019@gmail.com

🚚 Shipping Policy

📦 Processing Time

Orders ship in 3–5 business days (excluding weekends and holidays).

🚀 Shipping Method

We ship through USPS (or similar carrier) with tracking info provided.

📍 Delivery Issues

Once the package is handed to the carrier, we can’t control shipping delays or lost mail.

Please ensure your shipping address is correct before checkout.

🌎 Locations

We currently ship within the United States only.

🔐 Privacy Policy

We respect your privacy period.

When you place an order or sign up for emails, we collect basic info like your name, address, and email to:

• Process your order
• Send updates about your purchase
• Share new releases or promotions (if you subscribe)

We don’t sell, trade, or rent your personal information.

You can unsubscribe from our emails anytime.

For questions, email us at: authordinah2019@gmail.com